But ultimately I am satisfied with the purchase.I like the modern design that is a bit more sleek appearing than more “traditional” desk chairs. Low armrests also allow the chair to fit under my desk… Quality of leather and finishings ok — reasonable considering the price point. Chair also more comfy than expected! Lastly had a good experience w this seller who was very responsive — had a minor issue with a part which was promptly replaced.I am happy with this chair! It matches my room, is stylish, and most importantly has been comfortable to work all day from home in.Setup was fairly easy. I was able to do the setup alone however it is probably easier with two people. I didnt do it perfectly so one of the armrests is still a little wobbly, but only if you pull on it. It hasn't affected the sturdiness or comfort of the chair, so I cant complain.As you can see, I've tried to convert my home desk into somewhat of an office space for the time being, so it doesnt exactly fit in the space I have, but I am still happy with it.Before I purchased this chair, the seller told me "After assembled, the width of the chair back is 22.24'', the width of base is 12.6'', so the total width is max to 22.24'', however I have found this to be somewhat incorrect.It's true that the width of the armrests in total is somewhat 22.24" (mine is at 23"), but the full base with wheels comes out to be more like 24 inches. It turns out for me that what prevents it from pushing in under my desk though is that the arm rest is too high even at the chair's lowest point (from the floor to the top of the arm rests at lowest setting it is 25.5") which is a specification I didnt think to ask for, and wasnt mentioned in the picture.However even with these differences, I am happy with this chair. I dont think I would find anything better out there, given my specifications.Just a side note, I do typically put a folded blanket on the seat, just to preserve the seat from future wear and tear, and I also just find the seat a little slippery on its own for how I sit.All in all, I am happy with this chair and would recommend it to someone else.Wonderful, fair, and responsive customer support.Earlier in the process I wrote that delivery had not gone well and the company was unresponsive. That was a mistake on my part. I was not seeing the msgs they posted for me. Once we realized FEDEX had lost the package, they sent a new one immediately and it was here in a couple of days. As stated in my headline, The gray color is way different than is pictured on the website. It is almost black. The company is now aware of that and are working to adjust the picture. With all of the problems, the company is very responsive and the chair looks great (except for the color) which they offered to replace but by that point (almost 2 weeks) I was exhausted by the whole process and needed a chair so I kept it. .I like everything about the chair. However, the chrome caps that cover the bolt heads that secure the armrest to the chair were broken during shipment and I would like replacements for themThanks in advanceWilliam CrockettUPDATE - after few months of use the chair squeaks at the arm rests. Bolts have to be tightened often. Still very comfortable but noises for open mic calls.Ordered it for the style over traditional HM knock off's. Assembly was very easy, tool included. Adjusts height easily, rolls well on hard surface and is comfortable. Lumbar support is there but not excessive. May need to add a pillow if you prefer more.Has a knob for tilt tension adjust that does absolutely nothing. Not sure if its broke or a bad copy. Chair is fine without so it won't bother meWe ordered (8) of these for our professional conference room. They are very stylish and comfortable. One of the hydraulic cams wasn't working properly, but within a day, a replacement cam was shipped out. One review mentioned they are "noisy" but we found after an initial break-in period, the bolts need to be tightened, like any other piece of equipment with moving parts. Our staff love these and we would definitely buy them again. Outstanding value for a small price.It’s pretty good quality, easy instructions to assemble... the chair could use more cushioning and the backing of the chair doesn’t have much give and also leans forward a bit too much. I understand it’s for support but it doesn’t feel right. It is a stylish, nice chair though.Please note that the wheels in the picture are after-market to reduce noise caused by traditional wheels on the floor. The chair itself is amazing. Looks fantastic. My husband is a manager for a large furniture chain and even said for the price it’s stunning and even better than their high priced stuff at the stores!!Overall the the chair is nice! It is however not as strong as it looks. The arms are a little hard to fit in and finishing is not clean. Even after proper assembly, my chair is tilting a little towards the left side and the wheels are not as steady. The look of the chair is good and classy and the comfort level overall is really good!Had some concerns and were addressed quickly, great customer service!My daughter loves this chair, been using it for several days and had no complaints. Helps her with her school work where she needed to be sitting for long period of time.Décevant..... Superbe au look mais inconfortable, appuie bras trop près des jambes